These terms and conditions relate to the purchase of services and/or goods from Headway.
For the purposes of these Terms and Conditions:
• Company: referred to as either “Headway” “the Company”, “we”, “us “our” in these terms refers to Headway Education Services, 48 Park Street Brighouse HD6 1JL.
• You/Service User: means the individual accessing or using the service or website, or a company, or any legal entity on behalf of which such individual is accessing or using our services or website, as applicable.
• Contract: the legally-binding agreement between you and us for the supply of Services. • Services: the services, including any goods, of the number and description as set out in the order. • Sessions: referred to as the singular or plural or “Appointment” in these Terms and Conditions refers to work undertaken with one or more service users as agreed in the contract.
By accessing and using this service, you accept and agree to be bound by the terms and provision of this agreement. In addition, when using these particular services, you shall be subject to any posted guidelines or rules applicable to such services. Any participation in this service will constitute acceptance of this agreement.
1. Missed sessions:
1.1 Sessions should be undertaken on the agreed date(s) and time(s) between Headway and child/young person (or an appropriate adult acting on their behalf).
1.2 Sessions missed without any prior notification will incur a standard charge for the service provided. 1.3 Punctuality is expected from all service users. Where the service user is late to a session on an agreed date and time the remaining time will still be allocated to the service user. The full charge of the service will be incurred.
2. Rearrangement/cancellation of sessions:
2.1 All sessions cancelled or having a request for re-arrangement without 48 hours notice will incur a standard charge for the service provided. Where ample notification is provided, we will:
• Rearrange the session appointment to a mutually convenient date/time the same or following week. This is dependent upon the availability of Headway.
• Rearrange the session appointment to a mutually agreed date/time in the future.
2.2 In the rare event of a session/appointment being cancelled by Headway, we will:
• Rearrange the session appointment to a mutually convenient date/time the same or following week. This is dependent upon availability of Headway.
• Rearrange the session appointment to a mutually agreed date/time in the future. • Adhere to the wishes of the service user should it be wished to cancel a session/appointment where preferable with a refund made within 7 working days where payments have been made up-front.
3. Payments:
3.1 Payments will be accepted via:
• cash
• bank transfer
• card payment
3.2 Payment for private or community based sessions/appointments is expected at least by the end of the date of the appointment. An invoice will be issued to parents/carers or organisations and sent via email at least 48 hours before the appointment time/date.
3.3 We reserve the right to withhold or cancel future sessions/appointments in the event of payments not being received in time.
3.4 Payment of invoices for schools or other establishments using our one-off or short-term services is expected within 14 days commencement of any contract undertaken.
3.5 Where longer term contracting is agreed, payment structure will be agreed in the contract process.
4. Pricing Structure:
4.1 We reserve the right to amend pricing; this will be relevant to new/future service users only, current service users at the time of any change will continue to use the original pricing structure as outlined in this section.
4.2 Pricing for private services are as follows:
• 1:1 mentoring services: £30per person per session (session consists of 50 minutes) • 1:1 mentoring services: £25 per person per session (session consists of 40 minutes) • Paired services: £20 per person per session (session consists of 50 minutes)
• Group of 3 services: £20 per person per session (session consists of 50 minutes) • Group of 4 services: £15 per person per session (session consists of 50 minutes)
• Group of 5+ services: £10 per person per session (session consists of 50 minutes) • Summer enrichment services: £25 per person per day (day consists of 3.5 hours)
• School holiday enrichment services: £25 per person per session (session consists of 3 hours) • Parent awareness sessions: £10 per person per session (session length varies)
• Parent consultancy: £30 per session (session consists of up to 1 hour)
• Irlen screening rate: £120 per assessment
4.3 Pricing for services available for schools and other settings:
• Day rate: dependant on service (day consists of 6 hours)
• Half day rate: dependant on service (day consists of 3 hours)
• After school club rate: £50 per session (session consists of 1 hour)
• Irlen screening rate:from £120 per assessment
• Irlen 5x screening rate: £500 (£100 per assessment)
Where bespoke packages are agreed which may result in different time parameters to those listed above, prices will be reduced/increased accordingly. We aim to offer a service at competitive rates. Prices vary for bespoke packages depending upon the nature of service required.
5. Communication:
5.1 We can be contacted at Headway via:
• Email: hello@tomakeprogress.co.uk
• Telephone: 01484 212101 or 07305893775
• Social media platforms: Facebook @HeadwayBrighouse, Twitter @HeadwayES, or LinkedIn • Website: www.tomakeprogress.co.uk
5.2 Communication is accepted for queries regarding our services via any of the above means. 5.3 The booking/amending/rearranging or cancellation of any arranged sessions/appointments should be in writing (email or postal letter) or via a telephone conversation.
5.4 Communication will be returned within 48 hours (excluding weekends, bank holidays or periods of holiday). Communication via social media sites may result in a longer response time.
5.5 All confirmations from Headway are made via email.
6. Bookings:
Headway services are varied, and contracts or awareness events should be booked.
6.1 Services can be booked via telephone, text or email. Submission of a booking, in any form, constitutes an offer to purchase services.
When booking a private, 1:1 coaching/mentoring sessions:
6.2 An ‘initial’ or ‘contracting’ session will be arranged at a mutually agreed time. This time will generally be the appointment time allocated to the child/young person.
6.3 Sessions will begin on the completion of the ‘child and young person referral form’ and our ‘terms of service’ contract.
6.4 Invoices will be emailed to the parental email address provided over 48 hours prior to the session date/time.
6.5 Payment is expected at least by the end of the appointment date/time. Headway reserves the right to withdraw services where payments are not made on time.
6.6 Any sessions cancelled within 48 hours for any reason will incur the full cost of the service. Sessions can be re-arranged (dependent on capacity) or cancelled outside of the 48-hour notice period at no additional cost. Headway reserves the right to withdraw services where sessions are regularly cancelled or re-arranged.
6.7 To terminate sessions, 7 days’ notice must be provided by the parent/carer via email or letter. Any remaining sessions within the 7-day period will still be charged but remain accessible to the child/young person.
When booking a private activities event/sessions or workshops:
6.8 A confirmation-of-booking email will be sent to the email address provided in initial contact. 6.9 Invoices, where required, will be attached to the confirmation email.
6.10 Payment must be received in any case on/before the arranged date of the event. Failure to make payment may result in place offered being cancelled.
6.11 Failure to attend does not negate liability to pay the invoice issued.
6.12 Cancellations are accepted two weeks prior to the event date. Refunds will be made where a payment has been made or invoice cancelled if payment pending.
6.13 Cancellation will only be confirmed on receipt of a ‘confirmation of cancellation’ to the service user from Headway.
6.14 Headway reserves the right to alter event programmes without prior notice due to unforeseen circumstances.
When booking for an awareness event in a community setting:
6.15 A confirmation-of-booking email will be sent to the email address provided in initial contact. 6.16 Invoices, where required, will be attached to the confirmation email.
6.17 Payment must be received in any case before the arranged date of the event. Failure to make payment may result in place offered being cancelled.
6.18 Failure to attend does not negate liability to pay the invoice issued.
6.19 Substitutions are welcomed at no additional cost to that outlined in the invoice. 6.20 Cancellations are accepted two weeks prior to the event date. Refunds will be made where a payment has been made or invoice cancelled if payment pending.
6.21 Cancellations within 2 weeks of the event date will incur a charge amounting to 50% of the invoice. 6.22 Cancellation will only be confirmed on receipt of a ‘confirmation of cancellation’ to the service user from Headway.
6.23 Headway reserves the right to alter event programmes without prior notice due to unforeseen circumstances.
When booking an awareness event in schools for staff or students:
6.24 A confirmation-of-booking email will be sent to the email address provided in initial contact. 6.25 Invoices, where required, will be attached to the confirmation email.
6.26 Payment must be received in any case before the arranged date of the event. Failure to make payment may result in the event being cancelled.
6.27 Cancellations are accepted two weeks prior to the event date. Refunds will be made where a payment has been made or invoice cancelled if payment pending.
6.28 Cancellations within two weeks of the event date will incur a charge amounting to 50% of the invoice.
6.29 Cancellation will only be confirmed on receipt of a ‘confirmation of cancellation’ email by the service user.
6.30 Headway reserves the right to alter event programmes without prior notice due to unforeseen circumstances.
When booking 1:1 or small group events/sessions in schools:
6.31 A confirmation-of-booking email will be sent to the email address provided in initial contact. 6.32 Payment must be received in any case by the end of the arranged date of the event/session. Failure to make payment may result in the place offered being cancelled.
6.33 Cancellations are accepted one week prior to the start date of the event. Refunds will be made within 7 working days (excluding weekends, bank holidays or periods of holiday) where a payment has been made.
6.34 Cancellations within one week of the event date will incur a charge amounting to 50% of the confirmed cost of the event/session.
6.35 Cancellation will only be confirmed on receipt of a ‘confirmation of cancellation’ email by the service user.
6.36 Headway reserves the right to alter event programmes without prior notice due to unforeseen circumstances.
6.37 Headway reserves the right to amend pricing of small group events/sessions from listed pricing structure in accordance with the nature of the service offered (e.g. where resources may be required to undertake planned activities).
7. Safeguarding:
The safeguarding of all service users and staff is of paramount importance. Please refer to our Safeguarding Policy for full details.
8. Data Protection and Privacy:
We intend to protect the privacy and data of all service users. Please read our data protection and privacy policy to help you understand how we manage your personal data. Our Privacy Policy may be updated at any time to reflect changes in legislation. Where personal data is provided, we comply with the provisions of EU General Data Protection Regulations 2018. Personal data will not be shared with any third party without the expressed consent of the service user.
Updated: March 31st 2021.